So after being with Bluehost for nearly 2 years, I’ve learned the ups and downs of being on there “shared” hosting plans. The downtime, as with all other shared hosting, is horrible for businesses that live online. If you are an online business you need cloud services and you can get the best cloud faxing solutions here. Every single day, there are lapses in uptime as proven by the monitoring tools I keep on my websites. With a few exceptions, the reason I didn’t move was because the downtime is usually very brief. I’ve been with other hosts that have proven to be extremely poor at getting my sites back online.

Then today after sending a ticket to support and regarding something odd in my WHM interface (reseller control panel), I got this horrible letter from Bluehost. Apparently there “unlimited” package they market to us, is extremely limited.  The full letter is below, basically stating a limitation of 200,000 files and 1,000 tables in my databaes with a 3GB database limit. Let me do some math for you. There are 2,000 files per WordPress install, that limits you to 100 WordPress websites with CORE ONLY INSTALLS. Now add plugins, themes, and media uploads because lets be honest, all websites have these things, now your down to about 50 WordPress installs. Now on those 50 WordPress installs I hope you don’t have much content because all 50 websites must maintain less then 3GB of data storage in the databases… so keep your articles to a bare minimum. PS WHERE THE HELL DOES IT SAY THIS IN THE MARKETING MATERIAL???? Look for youself: http://www.bluehost.com/reseller (I even read the fine print when you click unlimited, which says nothing about these limitations). Bluehost, shame on you for this horrible, unethical business practice.

From: Bluehost Helpdesk <bluehost>
Date: Sat, Feb 15, 2014 at 6:10 PM
Subject: Re: Contact me: Control Panel Issues
To: <me>

I can certainly understand your frustration. Please be assured that your account IS NOT limited to 15 databases. What you’re seeing is likely based on how you’ve set up one or more of your packages or individual accounts through the WHM. If you’ll give us more information about where you’re seeing this, we can help you get set up to not be limited in that way.

You should know that there ARE some limitations on your account for server performance reasons, and the impact that your file/database users could have on other server users. You are limited to 200,000 files and 1,000 database tables. Your databases in total can be no larger than 3G and any one database may be no larger than 2G. I just wanted to make that clear to avoid any misconceptions. You are well under your usage limits currently and should certainly be able to add more databases.

Thank you,
Jason
Sr. Web Advisor
BlueHost.com